Presets
What do I need in order to use the Presets?
For your MOBILE device, you will need a mobile device, and you will need to download the FREE version of the Lightroom CC Mobile app, no subscription required. You can find it in the app store here.
For your DESKTOP computer, you will need any version of Adobe Lightroom installed on your laptop or desktop computer, available here. Please note that the Adobe Lightroom requires a monthly subscription.
How do I retrieve the Presets once purchased?
You will receive an email immediately after payment is completed containing the files ready to download to your mobile device or desktop computer and an instruction manual to guide you through the process.
Are these refundable?
Due to the nature of these files, sales are final.
Prints
What is the difference between a JPEG and a PDF?
Our downloadable print files come as JPEG files to ensure that you can upload to online sites for printing purposes. You can either print the file as a JPEG or convert to a PDF if you’d like. Both files can be used for printing!
What file size will I be able to print my art?
The Jilly prints are either a rectangle or square with aspect ratios that you can customize to other sizes of your desire. For the rectangle prints we have the files in three sizes, small at 6 x 8 in medium at 9 x 12 in and large at 18 x 24 in. For the square prints we have the files in three sizes, small at 8 x 8 in medium at 16 x 16 in and large at 24 x 24 in.
Can I get a refund on my Digital Print?
All sales on prints (digital/physical) are final. If you are having issues with the digital files please email us at customerservice@jillianharris.com
Where does Jillian get her art framed?
Jillian gets her art framed in Kelowna at Robert’s Custom Framing.
Digital Bundles
What devices can I use the wallpapers on?
You can use the wallpapers on your mobile device, desktop, Smart tv, and an iPad!
How do I load it onto my device?
Simply, hit the download button in your email, it will either save to the camera roll or files folder on your phone. From there you can go into your settings and swap out your wallpaper for your beautiful Jilly Digital print!
